Privacy Policy

Effective Date: 22.09.24

Selah Shield (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using our website, you agree to the terms outlined in this policy.

Please take a moment to read this policy carefully. If you do not agree with any part of this policy, you should discontinue use of our website and services.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

1.1. Personal Information

When you interact with our website or services, we may collect personally identifiable information that can be used to contact or identify you, such as:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (Credit Card, Debit Card details, etc.)
  • Account Information (if you create an account with us)

1.2. Non-Personal Information

We also collect non-personal information that cannot be used to identify you directly, such as:

  • Browser Type
  • IP Address
  • Device Information
  • Operating System
  • Referring URLs
  • Pages Viewed
  • Time Spent on Pages

1.3. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your online activity. This helps us understand how visitors use our site and enables us to improve user experience. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of the website.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

2.1. Providing Services

  • Order Processing: To process and fulfill your orders for goods and services.
  • Customer Support: To respond to inquiries, requests, or complaints.
  • Account Management: To manage your account, including sending important notices and updates.

2.2. Improving User Experience

  • Website Functionality: To improve the content and layout of our website and ensure that it meets your needs.
  • Personalization: To tailor your experience on our website by showing you content and advertisements that align with your preferences.

2.3. Communication

  • Promotional Emails: With your consent, we may send you promotional materials, newsletters, and offers we believe you may find interesting. You can opt-out of these communications at any time.
  • Transactional Emails: To send order confirmations, shipping updates, and other essential service-related messages.

2.4. Legal Compliance

We may also use your information to comply with applicable laws, regulations, or legal processes, including responding to lawful requests from public authorities.

3. How We Share Your Information

We value your privacy and will never sell or rent your personal information to third parties. However, we may share your information with third parties under the following circumstances:

3.1. Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website, processing payments, shipping goods, or providing customer service. These third parties are only granted access to the information necessary to perform their tasks and are obligated to maintain confidentiality.

3.2. Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as complying with court orders, government investigations, or regulatory requirements.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of Selah Shield’s assets, your information may be transferred as part of the transaction. We will notify you via email or notice on our website of any such change in ownership or control of your personal information.

4. Data Security

Selah Shield takes reasonable measures to protect the security of your personal information. We use secure encryption technology, such as SSL (Secure Socket Layer), to safeguard data transmission. However, no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements. Once we no longer need to retain your information, we will securely delete or anonymize it.

6. Your Data Rights

Depending on your location and applicable data protection laws, you may have the following rights concerning your personal information:

6.1. Right to Access

You may request access to the personal information we hold about you.

6.2. Right to Correct

You may request that we correct or update any inaccurate or incomplete personal information.

6.3. Right to Erase

You may request that we delete your personal information, subject to certain exceptions, such as for legal compliance.

6.4. Right to Object or Restrict Processing

You may object to or request a restriction on how we process your personal information under certain circumstances.

6.5. Right to Withdraw Consent

If you have provided consent to process your personal information, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [Your Email Address]. We may need to verify your identity before processing your request.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by Selah Shield. We are not responsible for the privacy practices or the content of such external sites. Please review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country or jurisdiction. By using our website and services, you consent to the transfer of your data to other countries, including those that may have different data protection laws than your country of residence.

10. Changes to This Privacy Policy

Selah Shield reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information.

11. Contact Information

Address in Lusaka:
Selah Shield, Provident House, Room 207-209, Cairo Road, Lusaka, Zambia

Address in Kitwe:
Selah Shield, Provident House, Room 204E, Matuka Avenue, Kitwe, Zambia

PHONE:
Zambia: +260953943426
UK: +447359721067 / +442038932770
WhatsApp: +260766664076

EMAIL:
hello@selahshield.com