Terms of Service

Introduction

Welcome to Selah Shield. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions of service. Please read these terms carefully. If you do not agree with any part of these terms, you must not use our services or website.

1. Definitions

  • “Company” refers to Selah Shield, the provider of goods and services through this website.
  • “Customer” refers to any individual or entity that purchases goods or services from the Company.
  • “Goods” refers to any products supplied by the Company.
  • “Services” refers to any services provided by the Company, including but not limited to consultancy, support, and maintenance.
  • “Website” refers to the Company’s official website, selahshield.com.

2. Acceptance of Terms

By using this website or placing an order with the Company, you agree to be legally bound by these Terms of Service. These terms apply to all visitors, users, and customers of the website.

3. Changes to Terms

The Company reserves the right to modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website or services after any modifications indicates your acceptance of the revised terms. It is your responsibility to check this page regularly.

4. Products and Services

4.1. Product Descriptions

We strive to ensure that all product descriptions on our website are accurate and up to date. However, we do not guarantee that product descriptions, images, or other content on the website are completely accurate, reliable, or error-free. The appearance of goods on the website may differ slightly from the actual product due to variations in screen resolution and color displays.

4.2. Availability of Products and Services

All products and services are subject to availability. The Company reserves the right to modify or discontinue any product or service at any time without notice. We are not liable for any issues arising from discontinued or unavailable products or services.

4.3. Pricing

All prices listed on the website are subject to change without prior notice. We reserve the right to correct any pricing errors that may occur. Any such changes will not affect orders already placed.

5. Orders and Payment

5.1. Order Process

To place an order, you must provide complete and accurate information. The Company reserves the right to refuse or cancel any orders placed for goods or services. We may also limit the quantities purchased per person or per order.

5.2. Payment

All payments for goods and services must be made in full before delivery. We accept the payment methods listed on our website. By submitting payment information, you represent and warrant that you have the legal right to use the payment method provided.

5.3. Order Confirmation

Once you place an order, you will receive an email confirmation. This email serves as an acknowledgment of your order but does not guarantee the availability of the goods or services. We reserve the right to cancel orders if we are unable to fulfill them for any reason.

5.4. Cancellations and Refunds

You may cancel an order before it is processed for shipping. If your order has already been dispatched, you must follow our return policy (outlined below). The Company reserves the right to refuse refunds or exchanges for certain products or services, particularly custom or personalized items.

6. Shipping and Delivery

6.1. Shipping Methods

We offer various shipping options, as listed during the checkout process. Shipping times and costs may vary based on the delivery location and selected shipping method.

6.2. Delivery

The Company is not responsible for any delays caused by third-party carriers or customs clearance processes. Estimated delivery dates are not guaranteed, and the Company is not liable for any delay in delivery.

6.3. Risk of Loss

The risk of loss and title for products purchased from the Company pass to you upon delivery of the goods to the carrier.

7. Returns and Exchanges

7.1. Return Policy

If you are not satisfied with your purchase, you may return eligible items within [number of days] days of receiving them. All returned items must be in their original condition and packaging. Certain goods, such as custom orders or perishable products, are not eligible for return. Please refer to our Returns Policy for full details.

7.2. Refunds

Upon receiving and inspecting the returned item, we will process a refund to your original payment method. Shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to a defect or error on our part.

7.3. Exchanges

Exchanges may be allowed for defective or damaged products, subject to availability. Please contact us for instructions if you wish to exchange an item.

8. Use of Website

8.1. Permitted Use

You agree to use this website for lawful purposes only. You must not use the website in any way that violates applicable local, state, national, or international law or regulation.

8.2. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password. The Company will not be liable for any loss or damage arising from your failure to comply with this responsibility.

9. Intellectual Property

All content on the website, including text, images, graphics, logos, and software, is the property of the Company or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without the Company’s express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our goods or services, or for any other claim related in any way to your purchase or use of goods or services.

11. Indemnification

You agree to indemnify and hold harmless the Company and its affiliates, employees, and agents from any claims, liabilities, damages, or expenses, including legal fees, arising out of your use of the website, goods, or services, or your violation of these Terms of Service.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of [Country/State]. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [Country/State].

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Address in Lusaka:
Selah Shield, Provident House, Room 207-209, Cairo Road, Lusaka, Zambia

Address in Kitwe:
Selah Shield, Provident House, Room 204E, Matuka Avenue, Kitwe, Zambia

PHONE:
Zambia: +260953943426
UK: +447359721067 / +442038932770
WhatsApp: +260766664076

EMAIL:
hello@selahshield.com